Consumers’ expectations with hotel beverages are higher than ever. When it comes to coffee, they are now focused on the freshness, the availability of flavour options and the ability to customise with syrups, sweeteners and milk alternatives. 

When they visit a hotel, they want their staycation or business trips to be one of their best experiences. They also expect their mornings to be served with a good cup of coffee.  

Hotel owners can capitalise on this by creating a unique experience for their guests. It will allow you to attract new customers and retain existing ones, leading to higher revenue. 

Here are the other benefits of offering high-quality coffee in hotels:

Create a one-of-a-kind coffee experience

You can create a great coffee experience for your guests by showing you’re really serious about the quality of the coffee you’re offering. Find time researching what works for coffee shops and other hotels, and put your twist onto it. You need to show your creativity, uniqueness and your message with each cup.

You also need to hire an experienced barista and invest in high-quality equipment. This allows you to prepare delicious drinks to wow your customers and keep them coming back for more. 

Always remember to keep it balanced, too. You need to think about the presentation, taste and aroma. Each cup should be created with love and expertise. 

Get your beans and other coffee ingredients from a reliable supplier

If you genuinely want to create the most satisfying coffee experience for your hotel visitors, you need to partner with a reputable supplier. Make sure you’re teaming up with a supplier that will allow you to source the best beans and other ingredients to make the best cup of coffee.

Inquire and set up meetings with various suppliers that are delivering within your area. Ask for coffee samples and taste the coffee first-hand. You need to find someone who will support you, get to know your customers’ needs and help you meet them. Their values and vision should be aligned with yours, too. 

Before signing a contract, think it through and see who stands out the most. Keep in mind that they will be your business partners, so they must be willing to work with you long term and set you up for success.

Nespresso Pods

Nespresso pods had a big impact on hotels due to their simplicity of use but had unfortunately had the reverse effect where customers stopped purchasing coffee all together from the establishment as that option seemed like the only coffee style they served. 

Many articles also write the sustainability problems of the pods which also deterred consumers from using the product and looking elsewhere for their coffee fix.

Food

Most hotels take pride and joy in the quality of food offering they serve for breakfast, lunch and dinner but are always let down on their after meal coffee which is routine for most international and national travellers which could make or break their perception of the food they had consumed. It's always great when they leave with a smile of satisfaction rather than a half drunk cup of coffee.

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